Troubleshooting
On this page
While using the Sweet Potato Account Nurturing Tool, you may encounter some technical issues. This page provides solutions to common problems to help you quickly resume normal use.
What to Do When the Nurturing Tool Plugin Crashes
Problem Description
If you find that the nurturing tool plugin suddenly stops working properly, cannot be opened, or displays a white screen or error messages, this typically indicates that the plugin has crashed.
Possible Causes
The most common causes of plugin crashes are:
- Browser Updates: Browser version updates may cause compatibility issues with the plugin
- Plugin Updates: Temporary issues may occur after automatic plugin updates
- Data Corruption: The plugin's locally stored data may become corrupted
Solutions
Please try the following methods to resolve the issue:
- Reinstall the Plugin
- Uninstall the Sweet Potato Account Nurturing Tool plugin from your browser's extension management page
- Revisit our official website to download and install the latest version
- Reset Plugin Data
- Open the plugin settings page
- Find the "Reset Data" option and click it
- Confirm the reset operation
Important Notes
Rest assured that reinstalling or resetting data will not affect your purchase records and account information, as these are stored on our cloud servers. You only need to log in to your account after reinstallation, and all purchased features and settings will be automatically restored.
If the above methods do not resolve your issue, please contact our customer service team for further assistance.